Day: October 16, 2008

Problems at Zillow? Confusing UI? Yes. Deceptive? Maybe.

UPDATE: Zillow has replied, see the comments section.

Don’t get me wrong, I am (or at least was) a fan of Zillow, but my personal experience, described below, suggests that there may be problems beneath the surface (otherwise how and why would this have occurred).

I’ve asked the company to comment, but have received nothing, unless you count the two customer service emails I received (screenshots below). I ask them again at the end of this blog.

So, the problem started when…